About

Meet OUR Director

JULIE ROBINSON In 2000, Julie completed a Diploma of Welfare Studies and Community Services. She has over twenty years experience in the welfare sector including residential care, foster care, and eleven years in Child Protection-Department of Human Services in different roles, including being a Team Leader on many occasions in the regional offices and After Hours Child Protection Emergency Service in Victoria. In 2012 Julie was Operational Manager for Home Access Network, another contact supervision service, and decided to own and operate her own contact supervision business to share her knowledge and experience within the Family Court system. Julie is pictured with her grandson.

Learn More About Our Services

  • We Cover all areas of Melbourne, Geelong and rural areas in Victoria.
  • Services are also available in Queensland. Brisbane, Gold Coast and Sunshine Coast.
  • Short waiting lists.
  • Respectful and confidential service to families.
  • Qualified & specifically trained supervisors.
  • Office hours 10.00am - 5.00pm Monday, Tuesday, Thursday and Friday
  • Time spent/access supervision court reports provided on request.
  • Supervisors can give evidence in court if subpoenaed with an hourly rate charged.
  • Organisation providing supervisors for time spent/access supervision for the Family and Children’s Courts.
  • Respectful, private and confidential service to families.
  • Minimum time for supervision is three hours.
  • Our focus is protection for children from harm during contact in line with the Child Safety Standards under the Child Wellbeing and Safety Act 2005.
  • We are a private organisation that offers innovation and creativity, let’s create options together.
Family Contact Service provides experienced and qualified time spent/access supervisors for supervised time when there is Family Court Orders or Children’s Court Orders or mutual agreement between the parties, which may be a Parenting Order in place or other mutual agreement made between parents. Family Contact Service is an outreach service. All supervised time spent/access occurs within the community or at a parent's home providing this is in the child's best interests, this decision will be made by the owner of the Family Contact Service with the residential parents agreement. All decision making is guided by the Family Court orders and the current legislation. There are minimal waiting lists. Workers are required to have a Working with Children Certificate and relevant industry experience and qualifications. Family Contact Service closely supervises time spent/access, documenting observations is compulsory and is expected to be paid for every visit with no exceptions given. We aim to maintain safety for children at all times. We are a highly professional service with explicit and clear boundaries. While we are empathic towards parents, we are very clear that our role is outside the legal decision making process. However our professional observations may assist the Court in making decisions regarding children's best interests. Nevertheless when trust is gained, parents sometimes desire to utilise staff knowledge of the service system.
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For any enquiries, please contact us:
0459 363 172